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Colorado Springs Hail Damage & Roofing Experts Call: (719) 330-0194

Privacy Policy

How we collect, use, and protect your information

Effective Date: March 18, 2026

Last Updated: March 18, 2026

Build Pro LLC, doing business as Total Roofing ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website total-roofing.co, use our services, or communicate with us via phone, email, or text message.

1. Information We Collect

Personal Information You Provide

We may collect the following information when you fill out a form, request an estimate, schedule an inspection, or otherwise contact us:

  • Name (first and last)
  • Phone number
  • Email address
  • Property address
  • Information about your roofing needs or property damage

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on pages
  • Referring website or search terms
  • Device type and operating system

Property and Public Records Data

We may use publicly available data including property records, building permits, and weather/storm data from government sources (NOAA, county assessor offices, building departments) to identify properties that may need roofing services.

2. How We Use Your Information

We use the information we collect to:

  • Provide roofing estimates, inspections, and services you request
  • Communicate with you about your project, appointments, and follow-ups
  • Send appointment reminders and service notifications via SMS/text message
  • Respond to your inquiries and provide customer support
  • Improve our website, services, and customer experience
  • Comply with legal obligations and protect our rights

3. Text Message (SMS) Communications

By providing your phone number and opting in to receive text messages, you consent to receive SMS communications from Total Roofing, including:

  • Appointment confirmations and reminders
  • Estimate and proposal follow-ups
  • Service notifications and updates
  • Missed call auto-replies

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. For support, call (719) 888-6825 or visit this website.

We do not sell, rent, or share your phone number with third parties for their marketing purposes.

4. Information Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted partners who assist us in operating our business (e.g., communication platforms, payment processors), who are contractually obligated to protect your data
  • Insurance Companies: When you authorize us to communicate with your insurance carrier regarding a claim
  • Legal Requirements: When required by law, court order, or to protect our rights and safety

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookies through your browser settings.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of text message communications at any time (reply STOP)
  • Opt out of email communications via the unsubscribe link

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Key Points
  • ✓ We never sell your data
  • ✓ Text STOP to opt out of SMS anytime
  • ✓ Your info is used only for roofing services
  • ✓ You can request data deletion

Questions?
Call (719) 888-6825
or email info@total-roofing.co